Shipping Policy
Last Updated: August 9, 2026
Atloras ships products to customers in the United States using third-party suppliers, fulfillment centers, and shipping carriers.
Some products may be shipped from locations outside the United States, while other products may be fulfilled from U.S.-based warehouses depending on product availability.
1. Order Processing
After your payment is successfully confirmed, your order will be submitted for processing.
Processing time varies by product and fulfillment location.
Factors that may affect processing time include:
- Product availability
- Warehouse location
- Supplier processing time
- Order volume
- Product type
- Quality inspection
- Shipping method
The estimated processing time displayed on the Website or during checkout should be considered when planning your purchase.
2. Estimated Delivery Time
Delivery times vary depending on the product, fulfillment location, shipping method, destination, and carrier.
The estimated delivery timeframe applicable to your order will be displayed on the relevant product page, checkout page, or order information where available.
Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.
Internationally fulfilled products may take longer than products fulfilled from a U.S. warehouse.
3. Shipping to the United States
Atloras primarily serves customers within the United States.
Shipping availability and delivery estimates may vary by:
- State
- ZIP code
- Product
- Warehouse
- Shipping method
- Carrier
Certain products may not be available for delivery to every U.S. location.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Shipping costs may vary depending on:
- Product
- Quantity
- Package weight
- Package dimensions
- Delivery location
- Fulfillment location
- Shipping method
If a product is advertised with free shipping, the applicable terms of that offer will be displayed on the Website.
5. Tracking
When tracking information is available, we may provide the tracking number by email or through your customer account.
Tracking information may not become active immediately after shipment.
It may take some time for the carrier to scan and update the package.
6. Multiple Packages
If you purchase multiple products, they may be shipped separately.
This may occur when products are:
- Stored in different warehouses
- Fulfilled by different suppliers
- Shipped using different methods
As a result, you may receive multiple packages and multiple tracking numbers for a single order.
7. Shipping Delays
Shipping estimates may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Transportation disruptions
- Customs processing
- Government restrictions
- Strikes
- Other extraordinary circumstances
If we become aware that your order cannot be shipped within the timeframe represented to you, we will provide appropriate notice and, where required by applicable law, provide the legally required cancellation/refund option.
8. Lost Packages
If tracking indicates that a package has been delayed or potentially lost, contact us.
We will review the tracking information and work with the applicable shipping or fulfillment provider.
Depending on the circumstances and applicable policy, we may arrange a replacement or refund.
9. Delivered but Not Received
If tracking shows that your package has been delivered, please first check:
- Front door
- Mailbox
- Porch
- Garage
- Property entrance
- Building reception
- Mailroom
- Household members
- Neighbors
You should also contact the carrier.
If the package cannot be located, contact Atloras so we can review the available information.
10. Incorrect or Incomplete Address
Customers are responsible for entering an accurate and complete delivery address.
Please carefully verify:
- Name
- Street address
- Apartment/unit number
- City
- State
- ZIP code
- Telephone number
Contact us immediately if you discover an address error.
Once an order has entered fulfillment or been shipped, we may not be able to change the address.
11. Undeliverable Packages
A package may be considered undeliverable if:
- The address is incorrect
- The address is incomplete
- The recipient cannot be located
- Delivery is refused
- The package is not collected
- The carrier cannot complete delivery
- Required customs procedures are not completed
If a package is returned because of incorrect information supplied by the customer, additional shipping charges may apply to a replacement shipment where permitted by law.
12. Internationally Fulfilled Products
Some Atloras products may be fulfilled from outside the United States.
Customers will be informed through the applicable product/shipping information where international fulfillment may affect delivery time.
International fulfillment may result in:
- Longer delivery times
- Customs processing
- Different tracking updates
- Additional import-related charges where applicable
13. Customs, Duties and Taxes
For products shipped internationally, customs duties, import taxes, brokerage fees, or other governmental charges may apply depending on the product and destination.
Where applicable, such charges may be imposed by government authorities or carriers and may not be included in the product price or shipping charge.
Customers are responsible for charges that are legally imposed on the importer/recipient unless Atloras expressly states otherwise.
14. Shipping Restrictions
Certain products may have shipping restrictions because of:
- Carrier requirements
- Product characteristics
- Federal or state regulations
- Supplier restrictions
- Transportation restrictions
- Destination restrictions
If an order cannot be fulfilled to the selected destination, we may contact you regarding available options.
15. Order Changes and Cancellations
Orders may enter fulfillment shortly after payment.
Therefore, we cannot guarantee that an order can be changed or canceled after submission.
If you need to change or cancel an order, contact us immediately at:
16. Shipping Questions
If you have questions regarding the shipping status of your order, please contact:
Please include your order number whenever possible.
17. Contact Information
Atloras
Deoria, 274404, Uttar Pradesh, India
Email: connect@atloras.com
Phone: +91-9621271842
Website: https://atloras.com/